Refund policy

We want shopping at Nícoli to be a simple experience, even if you need to make an exchange or a return. Here you'll find all the information you need to handle it quickly and easily.

What is the deadline for making a return?

You have 30 calendar days from receipt of your order to request a return. You can do this at any of our own Nícoli stores (except El Corte Inglés corners) or request a home pickup.

Xmas Market purchases must be handled exclusively online.

What conditions must the garments meet?

Garments must be unused, in perfect condition, with their original tags and proof of purchase. Otherwise, Nícoli may reject the return.

The following are not eligible for return:

  • Costume jewelry.
  • Underwear.
  • Personalized products.
  • Perfumes, socks, stockings, and tights once unsealed.
  • Swimwear without its tag and hygiene seal.
  • Archive Store (products from previous seasons with deep discounts)
Can I exchange a garment for a different size or color?

Size, color, or style exchanges cannot be done online; they can only be done at our own stores (Spain and Portugal).

If you'd like to exchange a garment for a different style, you'll need to process a return of the item and place a new order.

Returns in store

You can return your order at any of our own Nícoli stores in Spain and Portugal (except El Corte Inglés corners).

Go to your order from your account or from the link included in the confirmation email, request the return, and select the store where you'd like to drop it off.

You'll have 7 calendar days from when you submitted the request to bring us the item you want to return. After checking the condition of the garments, we'll process the refund from our head office.

Home pickup

If you prefer, you can request a home pickup.

This service costs €3.95 for Spain (except the Canary Islands, Ceuta, and Melilla) and Portugal (except Madeira, the Azores, and the Berlengas Islands).

Go to your order, request the return, and select home pickup. You'll receive an email from TIPSA (our logistics company) with instructions for scheduling the pickup.

Return on your own

You can also send your return through the courier company of your choice to the following address:

Nícoli
Customer Service
C/ París, 30
Polígono Industrial Európolis
28232 Las Rozas (Madrid)

In this case, the shipping costs and responsibility for the shipment will be borne by the customer.

International Returns

Returns from outside Spain and Portugal can only be made at the customer's expense, using the courier company of their choice, to the following address: 

Nícoli

Customer Service

C/ París, 30
Polígono Industrial Európolis
28232 Las Rozas (Madrid)

In this case, the shipping costs and responsibility for the shipment will be borne by the customer, as well as customs costs in the USA and UK.

When will I receive my refund?

Once we receive and inspect your return, we will issue the refund using the same payment method used for the purchase.

The usual timeframe is up to 10 business days, extending up to 15 business days during periods of high demand, such as sales or Black Friday.

If an item cannot be shipped due to a stock error attributable to Nícoli, the corresponding amount will be automatically refunded using the same payment method used for the purchase.