Refund Policy

We want shopping at Nícoli to be a simple experience, even if you need to make an exchange or return an item. Here you'll find all the information you need to handle it quickly and conveniently.

What is the return period?

You have 30 calendar days from the date you receive your order to request a return. You can do so at any of our company-owned stores Nícoli (except for El Corte Inglés corners) or request a home pickup.

What requirements must the garments meet?

Items must be unworn, in perfect condition, with their original tags and box (for shoes), and the proof of purchase. Otherwise, Nícoli may refuse the return.

The following items are non-returnable:

• Fashion jewelry.
• Underwear.
• Custom products.
• Colognes, socks, stockings, and tights once the seals have been broken.
• Swimsuits without their tags and protective devices.
• Xmas Market (products from other seasons at deep discounts)

Can I exchange an item for a different size or color?

Size, color, or style exchanges cannot be made online; they can only be made at our company-owned stores (Spain and Portugal).

If you want to exchange an item for a different style, you'll need to return the item and place a new order.

In-Store Returns

You can return your order at any of our company-owned stores Nícoli in Spain and Portugal (except for El Corte Inglés corners).

Access your order from your account or via the link in the confirmation email, request a return, and select the store where you'd like to drop it off.

You'll have 7 calendar days from the date you submitted your return request to bring us the item you wish to return. After checking the condition of the items, we'll process your refund from our headquarters.

Home Pickup

If you prefer, you can request a pickup from your home.

This service costs €3.95 for Spain (excluding the Canary Islands, Ceuta, and Melilla) and Portugal (excluding Madeira, the Azores, and the Berlengas Islands).

Access your order, request a return, and select "home pickup." You'll receive an email from TIPSA (our logistics provider) with instructions on how to schedule the pickup.

Return at Your Own Expense

You can also send your return via the shipping carrier of your choice to the following address:

Nícoli

Customer Service C/ París, 30
Európolis Industrial Park
28232 Las Rozas (Madrid)

In this case, the customer is responsible for the shipping costs and liability.

International Returns

Returns outside of Spain and Portugal can only be made at the customer's expense using the courier service of their choice to the following address: 

Nícoli

Customer Service

30 París St.
Európolis Industrial Park
28232 Las Rozas (Madrid)

In this case, the customer is responsible for shipping costs and liability, as well as customs fees in the U.S. and the U.K.

When will I receive my refund?

Once we receive and inspect your return, we will issue a refund using the same payment method you used for the purchase.

The standard processing time is up to 10 business days, which may be extended to 15 business days during periods of high demand, such as sales or Black Friday.

If an item cannot be shipped due to a stock error attributable to Nícoli, the corresponding amount will be automatically refunded via the same payment method used for the purchase.