Shipping policy
We want you to receive your order as quickly and conveniently as possible. Here you'll find all the information about delivery times, costs, and shipping conditions.
SPAIN AND PORTUGAL
Estimated delivery: 2-5 business days*
Home delivery
| Zone | Order amount (€) | Cost (€) |
|---|---|---|
| Spain (except the Canary Islands, Ceuta and Melilla) and Portugal (except Madeira, Azores and Berlengas) | < €79 | €3.95 |
| > €79 | Free |
Store delivery
| Order amount (€) | Cost (€) |
|---|---|
| Any | Free |
During periods of high demand (Black Friday, Sales, or promotions such as Archive), shipments may experience a delivery delay of up to 15 business days.
Orders shipped to a store will remain available for 15 days. If not collected within that time, they will be returned and the amount will be refunded using the same payment method used for the purchase.
EUROPE
Estimated delivery: 3-10 business days*
Home delivery
| Zone | Order amount (€) | Cost (€) |
|---|---|---|
| Within the EU (except Switzerland) | < 179.99 | 13.95 |
| > 179.99 | Free | |
| Outside the EU | < 179.99 | 25.00 |
| > 179.99 | Free |
During periods of high demand (Black Friday, Sales, or promotions such as Archive), shipments may experience a delivery delay of up to 15 business days.
Customs duties and taxes are not included and must be paid by the recipient. If the order is not collected from customs and is returned, the return costs will be deducted from the refund amount.
UNITED STATES
Estimated delivery: 3-10 business days*
Home delivery
| Order amount (€) | Cost (€) |
|---|---|
| Any | 35.00 |
Customs duties and taxes are not included and must be paid by the recipient. If the order is not collected from customs and is returned, the return costs will be deducted from the refund amount.
P.O. Boxes
We do not ship to P.O. Boxes.
Customs and taxes
For shipments outside the European Union, customs charges, taxes, or duties are not included in the order price and must be paid by the recipient. Nícoli is not responsible for delays caused by customs procedures, any holds imposed by local authorities, or the reimbursement of customs charges.
DELIVERY ISSUES
When you receive your order, check the condition of the package and the items. If you notice any problem (damaged, incorrect, or missing product), contact us within a maximum of 48 hours of delivery, indicating:
- Approximate date and time of receipt.
- Order number.
- Affected item(s).
- Description of the issue.
- Photos of the package, shipping label, and contents.
This will allow us to handle the issue and offer you a solution as soon as possible.
