Shipping Policy
We want you to receive your order as quickly and conveniently as possible. Here you'll find all the information about delivery times, costs, and shipping terms.
SPAIN AND PORTUGAL
Estimated delivery: 2–5 business days*
Home Delivery
| Area | Order Total (€) | Cost (€) |
|---|---|---|
| Spain (excluding the Canary Islands, Ceuta, and Melilla) and Portugal (excluding Madeira, the Azores, and the Berlengas) | < 79€ | 3,95€ |
| > 79€ | Free |
Ship to Store
| Order Total (€) | Cost (€) |
|---|---|
| Any | Free |
Customized products have an additional delivery time of 4 business days.
During periods of high demand (Black Friday, sales, or promotions such as Archive), delivery times may be extended by up to 15 business days.
Orders shipped to a store will remain available for 15 days. If they are not picked up within that time, they will be returned, and the amount will be refunded via the same payment method used for the purchase.
EUROPE
Estimated delivery: 3–10 business days*
Home Delivery
| Area | Order Total (€) | Cost (€) |
|---|---|---|
| Within the EU (excluding Switzerland) | < 179,99 | 13,95 |
| > 179,99 | Free |
Customized products have an additional delivery time of 4 business days.
During periods of high demand (Black Friday, sales, or promotions such as Archive), delivery times may be extended by up to 15 business days.
Customs fees and taxes are not included and must be paid by the recipient. If the order is not claimed at customs and is returned, the return shipping costs will be deducted from the refund amount.
COUNTRIES OUTSIDE THE EU
Estimated delivery: 3–10 business days*
Home Delivery
| Area | Order Total (€) | Cost (€) |
|---|---|---|
| United States | Any | 35,00 |
| United Kingdom | <179.00€ | 25,00 |
| >179.00€ | Free |
Customized products have an additional delivery time of 4 business days.
Customs fees and taxes are not included and must be paid by the recipient. If the order is not claimed at customs and is returned, the return shipping costs will be deducted from the refund amount.
P.O. Boxes
We do not ship to P.O. boxes.
Customs and Taxes
For shipments outside the European Union, customs fees, taxes, or duties are not included in the order price and must be paid by the recipient. Nícoli is not responsible for delays caused by customs procedures, possible withholdings by local authorities, or the reimbursement of customs fees.
DELIVERY ISSUES
When you receive your order, please check the condition of the package and the items. If you notice any issues (damaged, incorrect, or missing items), please contact us within 48 hours of delivery, specifying:
- Approximate date and time of receipt.
- Order number.
- Affected item(s).
- Description of the incident.
- Photos of the package, the shipping label, and the contents.
This will allow us to handle the issue and provide you with a solution as soon as possible.
